Returns & Exchanges
At Rockaway Records, we want you to be completely satisfied with your purchase. If your item is defective or doesn't meet your expectations, you can return it within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Secure the Package
Place the item in its original packaging, ensuring that vinyl records or fragile collectibles are properly padded to prevent damage during transit.
Ship the Item
Attach the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing